Hello, I'm Shanaé Elbert

An award-winning entrepreneur, virtual assistant leader, and 2025 40 Under Forty Honoree, recognised for operational excellence and leadership. With over a decade of experience supporting founders and senior executives across nonprofit, SaaS-adjacent, and small business environments, I bring structure and clarity to fast-growing organisations. As Head of Operations for QPA US, I lead high-performing VA teams to deliver proactive, strategic support—so clients can focus on growth, not admin.

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virtual

Virtual Assistant Services

Delegate your workload → focus on growth.
From inbox and diary management to client communication, admin, and project support — get a highly skilled VA or EA dedicated to you or your business.

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Media Strategy

Turn your brand into a magnet for your ideal audience.
We build content direction, positioning and campaigns that convert — across email, social media, and digital platforms.

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Operations Manager

Streamline operations and drive efficiency.
Expert oversight of day-to-day operations, process optimization, team coordination, and strategic implementation — ensuring your business runs smoothly.

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Website Development

Websites that look great — and drive sales.
High-performing business and e-commerce websites with strategy-first design, SEO-ready structure, and optional branding + copywriting.

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Our Track Record

Trusted by businesses worldwide

proven

With over 6 years of excellence, we've helped 110+ clients save thousands of hours through our professional virtual assistant services. Our 4.8-star rating reflects our commitment to delivering exceptional support and building lasting partnerships.

110+

Satisfied clients -QPA Virtual Assistants

2024

24,596+

Hours saved monthly - Client testimonials

2023

4.8

Client satisfaction rating - 5-star reviews

2024

Years of experience - Professional service

2020

4.82

Google review

QPA came recommended and I'm grateful for the recommendation. They did an excellent job in executing the brand kit, design, and logo for my business and website. Joel was so professional and patient with my asks and such a pleasure to work with. The feedback I've had on my website has been nothing but glowing, so I'm now paying it forward and highly recommending QPA's services!

@Fatou Jeng

Working with QPA (special shout out to Ngozi) has been seamless. Very attentive, very professional, can do attitude and very proactive! Overall excellent experience working with the team. I would highly recommend their services - thank you QPA for your support!

@Daniel Akin

I never thought that having a VA would absolutely change my life and make my everyday so much easier! Thanks to QPA and Bernadette Bawuah for such a professional and caring services. We have been through some amazing challenges from organising parties to Court cases, QPA supported me all the way! I can't thank you enough ✨✨

@Lucia Gardiner

Very impressed with the service and efficiency of this company. I had them work with me on my newly acquired serviced accommodation business and they were life-savers! Bernadette and her team were highly proactive, informative and supportive all round, they picked up the systems quickly and I never had to chase them once. I would highly recommend QPA to anyone at any stage of their business.

@Angela Andrews